Have you ever left a conversation feeling confused or unsure of what was discussed? Misunderstandings can hinder workplace communication and clarity. By recognising and addressing common conversation pitfalls, you can foster more effective and productive interactions.

Here are four common conversation obstacles and strategies to overcome them:

1. Blinking words or ambiguous terms

Blinking words are terms that can have multiple meanings based on someone’s individual perspective, such as “innovation,” “leadership,” or “culture.” When left undefined, they can lead to confusion.

How to overcome blinking words

Ask clarifying questions: Take, for example, the phrase, “The culture of this place is not healthy.” People will have an immediate reaction based on their own beliefs. But what does “healthy culture” really mean? Is it like eating kale salads, or more like team bonding activities? By digging deeper with questions like, “What behaviours signal an unhealthy culture?” or “Is it the culture in the team, department, or whole company?” you shed light on the ambiguity and get everyone on the same page.

2. Generalisations and broad statements

Generalisations are broad, sweeping statements that often lack nuance. Examples include “everyone is unhappy” or “no one cares.”

How to overcome generalisations

Challenge generalisations by seeking specific details. Ask follow-up questions to uncover the scope of the issue. Asking questions like “How do you know?” or “Who’s really feeling the weight of this?” helps narrow down the issue so you can tackle it head on.

3. Distortions or misunderstandings

Distortions occur when we assign meaning to actions or statements that may not be intended. For instance, assuming someone is disinterested because they’re checking their phone during a presentation.

How to overcome distortions

Consider alternative explanations: Challenge yourself to question your own assumptions so you can avoid jumping to conclusions. Consider asking them the reason for the behaviour.

4. Deletions and missing details

Deletions occur when crucial information is omitted. For example, saying “this is important” without specifying why or to whom.

How to overcome deletions

Request missing details: Ask follow-up questions to clarify unclear statements and gain a complete understanding of the context.

Top communication techniques to remember

• Employ high-quality advocacy and inquiry: Use open-ended questions to encourage deeper discussion and clarity. For example, ask “Who disagrees with this decision?” or “What does a positive culture look like to you?”
• Practice active listening: Pay attention to the speaker’s words, tone, and nonverbal cues to ensure understanding.
• Seek feedback: Ask for clarification if something is unclear to avoid misunderstandings.

By recognising and addressing these common conversation pitfalls, you can improve your communication skills, foster collaboration, and build stronger relationships within your team.

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